Terms of Service

By creating an account, using the Service or purchasing a subscription you accept all the terms in this Agreement. If you do not accept the terms you must not use the Service. You may not use this Service if you are under 18 years of age.

SCALA MDO is an AI-powered management platform for Etsy sellers. With 103+ modules it provides shop audits, SEO optimisation, image analysis, pricing recommendations, social media planning, customer relationship management and more. The Service is under continuous development. Features may be added, changed or removed without prior notice.

• You agree to provide accurate, current and complete account information. • You are responsible for the confidentiality of your password and all activity under your account. • Two-factor authentication (2FA) is strongly recommended. • Notify us immediately if you detect unauthorised access to your account. • You may not transfer or sell an account. • Customer data (processor relationship): you are the "data controller" of your customers' personal data imported from Etsy. SCALA MDO is a "data processor" that processes this data only on your instructions to provide the service, using the sub-processors listed in the Privacy Policy (Google Gemini, Etsy, Paddle, Sentry, Zoho). You warrant that you have the necessary consent/legal basis to collect and process this data with the AI features and that you comply with applicable data-protection law (KVKK, GDPR, etc.).

• Subscription prices are listed on the /pricing page and are subject to change. • Payments are processed by Paddle (Paddle.com Market Ltd., UK) acting as Merchant of Record. Paddle's terms apply. • Subscriptions renew automatically; unless you cancel you will be charged on the same plan at the start of each period. • You may cancel any time via Account → Settings → Subscription or the Paddle Customer Portal. • After cancellation you keep access until the end of the current period; no refunds (subject to the "Refunds" section below). • On payment failure Paddle runs automatic retries (dunning). After repeated failures the subscription is cancelled and the account drops to Basic. • Taxes / VAT: As Merchant of Record, Paddle automatically calculates and applies EU VAT, US sales tax and Türkiye KDV on the invoice.

• First-time signups are eligible for a free trial on their first subscription. • On monthly plans: 15 days of free Premium+ features. • On yearly plans: 30 days of free Premium+ features ("first month free"). • Card details are collected by Paddle during the trial but no charges are made. • At the end of the trial you are charged automatically unless you've cancelled. • The free trial is one per user. Switching plans or cancelling and re-subscribing does not grant a new trial.

• You may request a full refund within 7 days of your first purchase, no reason required (the EU Consumer Rights Directive 2011/83/EU digital content exemption is reserved). • After 7 days, mid-cycle refunds are generally not granted; however, we will review payment errors or technical failures on request. • Annual subscription refunds are pro-rated. • Refund requests: info@scala-mdo.com or via the Paddle Customer Portal. • Approved refunds typically reach your card account within 5–10 business days. • If you'd like, tell us what didn't work for you. It's optional and doesn't affect your refund.

You may use the Service only for lawful purposes. The following are strictly prohibited: • Producing or distributing illegal, misleading or harmful content • Infringing copyright or trademarks • Generating spam, mass unsolicited messages or fake reviews • Activities that violate Etsy or other platform terms of service (fake reviews, fake orders, coupon abuse, etc.) • Directly copying other sellers' listings using AI output • Unauthorised access to our infrastructure, reverse engineering, or automated scraping • Using multiple accounts to bypass rate limits • Creating fake accounts to claim the free trial more than once Violating these terms may result in suspension or termination of your account without prior notice.

SCALA MDO uses Google Gemini Flash to produce suggestions. Things to know: • AI output is advisory; it carries no guarantee of accuracy. • Before publishing AI output to Etsy you are responsible for verifying its accuracy, appropriateness and compliance with Etsy's terms. • AI may produce incorrect, misleading or inappropriate content; SCALA MDO is not liable for losses arising from such content. • Commercial use of AI output is at your own risk. • Trend analyses, price recommendations and sales forecasts are not guarantees.

• SCALA MDO is not affiliated with, sponsored by or endorsed by Etsy. • Etsy's Seller Policy and Terms of Service continue to apply to all activity on your Etsy account. • SCALA MDO operates via the Etsy API; Etsy's API rules (rate limits, listing rules, etc.) remain your responsibility. • If your Etsy account is suspended or closed, SCALA MDO subscription cancellation requires a separate request; no automatic refund. • For other third parties (Paddle, Gemini, Sentry) their own terms apply.

• The SCALA MDO logo, brand name and software are SCALA MDO's intellectual property. • Content you produce using the Service (listing drafts, images, descriptions) belongs to you. • Copyright status of AI output is governed by Google Gemini's terms of use. • You may not reverse-engineer, copy or create derivative works of the SCALA MDO software.

To the maximum extent permitted by law: • SCALA MDO is not liable for indirect, special, incidental or consequential damages. • Our total aggregate liability is limited to the subscription fees you paid in the 12 months prior to the event giving rise to the claim. • These limits do not apply to death, personal injury, intent or gross negligence. • EU consumer rights (where mandatory) are reserved.

• We aim to deliver SCALA MDO with high availability but do not guarantee 100% uptime. • Planned maintenance, server updates or unexpected outages may occur. • SCALA MDO is not responsible for disruptions caused by third parties such as the Etsy API, Google Gemini API or Paddle. • For outages longer than 24 hours we may issue pro-rated credit for the affected period (on request).

• You may close your account at any time: Account → Settings → Delete Account. • If we detect a breach of this Agreement we may suspend or terminate your account with or without prior notice. • On termination your personal data is deleted within 30 days (legal exceptions noted in the Privacy Policy reserved).

• This Agreement is governed by the laws of the Republic of Turkey. • Courts of competent jurisdiction: Istanbul (Çağlayan) Courts and Enforcement Offices. • For EU consumers: in consumer transactions, courts in the consumer's country of residence may also have jurisdiction (Brussels I bis Regulation Articles 17-19). • Good-faith settlement discussions before arbitration is a mutual obligation.

We may update this Agreement from time to time. Material changes will be notified to your registered email or via an in-app announcement at least 30 days in advance. Continuing to use the Service after a change constitutes acceptance.

For questions about these Terms: Email: info@scala-mdo.com Response time: within 30 calendar days.